Customer Service Representative

Role Overview

• Serves customers by resolving product and service challenges, as well as providing relevant product and service information that helps solve them.
• Keeps track of customer correspondence and logs key account information and customer data.
• Resolves product or service problems by investigating the customers complaint, determining the cause of the problem, selecting and explaining the best solution for the problem, expediting correction or adjustment, and following up to ensure resolution and customer satisfaction.
• Upholds customer confidentiality, especially regarding financial matters and identity.
• Processes customer refunds, shipments, and account adjustments.
• Helps prepare customer service reports by collecting and analyzing customer information.
• Upsells customers with information about other products and services when appropriate.
• Contributes to team effort by accomplishing related tasks as needed.

Requirements

• Strong listening, communicating, and customer service skills.
• Ability to multitask and provide effective solutions.
• Works well with others and helps foster a supportive work environment.
• Knowledge of our company market, industry, and products.
• Comfortable problem solving while also creating an enjoyable experience for our customers.
• Able to document customer service calls efficiently and with detail.
• Knows how to ease conflict and provide the appropriate resolutions.
• Completes tasks on time and can prioritize work.