Financial Verification Manager

Role Overview

• Supervises a Financial Verification Supervisor and a team of Financial Verification Specialists to ensure all administrative and technical functions of financial verification are being handled efficiently and effectively
• Maintain competence to resolve direct consumer interactions; some interactions may include the following: *determine eligibility for services, provide price estimates and/or guarantees for scheduled services, create and maintain payment plans, field inquiries about statements and Explanations of Benefits (EOB), provide financial assistance, address patient complaints *
• Ensure the financial verification team is appropriately staffed with trained employees
• Serve as a liaison with the patients, providers, and payers related to financial verification issues
• Act as an advocate for the patient, provider, and CHN relative to compliance with federal, state, and third-party regulatory requirements
• Demonstrate an elevated level of integrity and innovative thinking and actively contribute to the success of the organization
• Participate in the development and implementation of CHN’s improvement and operations initiatives
• Measure and coach on departmental productivity, performance, and improvement opportunities
• Hire, direct, coach, and check the performance of all direct reports, to develop and support a high-performance team that meets organizational and department goals
• Problem-solve escalated concerns from CHN member affiliate health centers and/or patients
• Drive innovation with our front-end method and processes to lower operational costs and improve AR (Accounts Receivable), transaction times, screening rates, and approval rates with our affiliate partners
• Work with CHN leadership in development of short
• and long-term business and strategic plans and organizational structure within the Patient Access center
• Execute efforts to drive financial clearance activities toward data driven operations
• Work and build trust across cultural differences
• Creates and promotes a culture of continuous improvement
• Ensures compliance with all CHN and affiliate policies, as well as all state and federal regulations
• Demonstrates a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community
• Demonstrates a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems
• Supplies positive and development feedback and accountability related to practices including, but not limited to, equity

Requirements

• Bachelor’s degree and/or higher-education level or completed coursework in business or health services administration, or equivalent experience
• 3 years of Revenue Cycle experience with a specialized focus on Financial Clearance
• Proven experience with staff recruiting and management
• Strong and broad understanding of Revenue Cycle Operations within a healthcare setting
• Mathematical/analytical aptitude, ability to translate operational concepts into measurable results, and vice versa
• Strong communications and leadership skills, while acting as a role model and coaching team members
• Strong analytical and problem-solving abilities
• Proficiency with Microsoft software (Excel, etc.)
• Demonstrated ability to maintain a customer-centric service approach
• Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN, if necessary
• Strong attention to detail and follow-up; and ability to effectively prioritize deliverables
• Demonstrated dedication to Planned Parenthood’s mission, vision, and values
• Strong interpersonal skills and the ability to build relationships
• Excellent time management and problem-solving skills
• Willingness to travel in accordance with the needs of the position, as outlined in the essential functions. Compliance with all CHN travel policies, including safety guidelines while operating a personal vehicle

Benefits

• Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire
• Flexible Spending Accounts and Health Savings Account
• Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
• Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
• Employee Assistance Program
• Retirement Plan, 3% employer match after one year of service
• Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays