Role Overview

Lead the full lifecycle ownership of processes, procedures, and standards as assigned
Champion and adhere to processes, procedures, security, and architectural standards
Provide Tier 2-3 support, on escalated incidents from our helpdesk related to our workstation and mobile environments, including support for hardware, operating systems, drivers, and applications
Assist with software deployments, application packaging, scripting, operating systems deployments, computer imaging, and security for end user computing devices
Serve as the point of contact to the affiliate operations leader for respective service area; re-directing service issues through the existing service model. Triaging escalated tickets to the appropriate members of the service team
Develop and maintain login scripts, utility scripts, and other tools using PowerShell, VBS, and other relevant programming languages
Assist with the development of roadmaps, documentation, and takes ownership for various end user computing solutions (hardware, operating systems, Microsoft Office, SCCM, Microsoft Intune, Vulnerability / patch management, VDI, etc.)
Manage and maintain positive working relationships with vendors and customers ensuring service delivery meets agreed quality standards
Manage remote hands resources dispatched to your service area
Assist with capacity planning and yearly budgeting
Assist with projects from idea generation to implementation, including selection, recommendation, design, testing, and implementation of various solutions
Compatibility and QA testing of applications, operating systems, and application packages
Administration of end user computing solutions, including SCCM, Intune, and various technologies
As needed participation in after-hours maintenance windows to update, change, and install various systems
Produce, maintain and update technical documentation related the end user computing environment
Upholds organizational values and standards, while proactively seeking ways to improve efficiency, equity, and service excellence
Ensure compliance with all CHN and affiliate policies, as well as all state and federal regulations
Provides positive and development feedback and accountability related to all practices
Demonstrates commitment to CHN and Planned Parenthood’s health equity mission, with emphasis on racial equity and community accountability. Demonstrates dedication to learning about racial equity and addressing structural racism in healthcare
Consistently delivers high-quality results using sound judgment and data-driven decisions. Prioritizes customer needs by providing prompt, accurate service to all stakeholders

Requirements

Must be available to work weekend hours (Saturdays & Sundays)
Associate’s degree in Computer Science (or related field), or comparable experience
Excellent customer service skills
Demonstrated ability to maintain a customer-centric service approach in a fast-paced environment
Microsoft Windows 10 and Microsoft Office support and troubleshooting experience
Experience troubleshooting hardware, software, and driver issues
Microsoft System Center Configuration Manager (SCCM) experience
Vulnerability and patch management systems
Application packaging experience (i.e. Flexera AdminStudio, InstallShield, etc.)
PowerShell, automation, and scripting skills
Mobile Device Management (MDM), including Microsoft Intune
Strong analytical and problem-solving abilities
Proficiency with Microsoft software (Excel, etc.)
Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN if necessary
Strong attention to detail and follow-up; and ability to multi-task in a fast-paced environment
Demonstrated dedication to Planned Parenthood’s mission, vision, and values
Strong interpersonal skills and the ability to build relationships with stakeholders, including end users, vendor dispatched remote hands, and IT coworkers
Excellent time management, and problem-solving skills
If applicable, willingness to travel in accordance with the needs of the position, as outlined in the essential functions.

Benefits

Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire
Flexible Spending Accounts and Health Savings Account
Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
Employee Assistance Program
Retirement Plan, 3% employer match after one year of service
Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays

HCA Healthcare

Open Positions (1)

Data

Service Desk Analyst