Own customer relationship right after customer’s sign up or start a trial
Work with customers by understanding customer business use case and their reason behind purchase
Guide customers to formulate Accounts health, Product adoption Milestones, Risk and Up sell Alerts from their business use cases
Conduct workshops for customers to help customers to setup various playbooks
Coordinate any data and product usage integration queries with the technical support team and ensure a smooth, time bound integration experience
Drive advocacy, referrals, reviews, guest blogging, interviews
Blog about your best practices and contribute back to the success community
Engage with customers and do periodic business reviews to ensure value delivery to customers
Act as the bridge between customer feedback and product design team
Ensure renewal, drive up sell and growth for each account
Be the face of CustomerSuccessBox in front of the customers

1+ year relevant work experience in a Customer Facing Or Account Management role at a B2B SaaS company
Strong communication and presentation skills
Experience and comfort in working with Global Customers in US / EU / UK work experience preferred
Engineering degree in Computer Science, IT and electronics & communication engineering Or a Business Management degree (MBA) is a must

Customer Success Manager

Key skills