Lead voice and digital AI Self-Service solutions for large, multi-location contact centers
Design, develop and implement AI self-service applications with Google CCAI
Ability to interface with clients, lead design decisions and drive towards defining solution requirements and technical design
Serve as a project lead for the Google Delivery practice for assigned Google CCAI projects
Collaborate with project team members to provide input to conversation design specifications
Integrate to backend systems using web services, databases, and reporting
Perform Unit Testing of developed code
Assist with System and Functional Testing

8+ years of architect experience overall
4+ years of experience with AI solutions
2+ years of technical on-hands experience with Google CCaaS or UJET
Knowledge of Google Cloud Platform Services
IAM
Storage
Networking
Cloud Run, Cloud Run Functions
Ability to support multiple projects at the same time
Experience in managing large multi-site contact center implementations
Experience managing and guiding developers or interest in doing so
Experience in writing Solution Document Designs/specifications for Contact Center solutions
Experience supporting quality assurance and user acceptance testing
Experience with contact center reporting
Must be able to work independently, be organized, self-motivated, and have attention to detail
Excellent communication skills, both written and verbal
Candidate must have a 4-year bachelor’s degree

CCaaS Architect – Google CCAI Solutions

Key skills