Customer Support Specialist, Turkish, English

Role Overview

• Engaging with customers: Respond swiftly and accurately to inquiries via chat and email, turning questions into solutions.
• Resolving challenges: Handle complaints with finesse, turning problems into positive outcomes.
• Ensuring satisfaction: Communicate professionally and courteously to keep our customers happy and satisfied.
• Keeping track: Maintain precise records of every customer interaction and transaction for seamless service.
• Driving improvements: Spot opportunities for process enhancements and share your insights with management to keep us moving forward.

Requirements

• 🧩 Previous experience in customer support or a similar role.
• ✍️ Excellent communication skills, both written and verbal in Turkish.
• ✍️ Minimum B2 level English, both written and verbal.
• 🧘‍♂️ Patient, empathetic, and customer-focused mindset.
• 🤝 Strong problem-solving and conflict resolution skills.
• ⏱️Ability to multitask and work efficiently in a fast-paced environment.

Benefits

• 🚀 Join us on an exciting journey to shape and revolutionize a new brand in the market
• 🌍 Experience an international work environment with a passionate, motivated and professional team