Customer Support Specialist, Portuguese Speaking

Role Overview

**Role Overview: ****

• Respond to customer inquiries and provide prompt and accurate assistance in Portuguese through calls, chats & emails.
• Handle customer complaints and resolve issues effectively.
• Ensure customer satisfaction through professional and courteous communication.
• Maintain detailed and accurate records of customer interactions and transactions.
• Identify opportunities for process improvements and provide feedback to management.

Requirements

• Fluent in both Portuguese and English.
• Previous experience in customer support or a similar role.
• Excellent communication skills, both written and verbal.
• Patient, empathetic, and customer-focused mindset.
• Strong problem-solving and conflict resolution skills.
• Confident PC user (aware of cookies/cashу and why/when should clean them).
• Having an experience with crypto is huge plus.
• Ability to multitask and work efficiently in a fast-paced environment.
• Ability to work in shifts
• Morning, Afternoon, Night. Ability to work 5 days a week(including weekends).

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Benefits

Being part of Neo Group means more than just a job. It's about being a part of a vibrant community with over 40 nationalities across 10 global locations. As we embrace a thrilling phase of hyper-growth and scale-up, our success is fueled by the diversity and talent of our team—potentially including you. Explore Neo Group Further:**For more details about life and careers at Neo Group, visit our Career Website connect with us on Instagram, and engage with us on LinkedIn.**Ready to redefine the future of iGaming with us? Apply today and become a part of something truly spectacular!