Provide 3rd line support to customers, resolving complex technical issues for cloud applications and infrastructure
Conduct cloud service enhancements through performance tuning and operational advancements
Utilise ITSM tools to log, track, and manage customer tickets, ensuring accurate documentation and timely updates.
Assist in developing scripts for automation of cloud services, minimising manual workload and working alongside DevOps team to provide insight.
Provide focused troubleshooting and problem-solving for Azure platforms
Collaborate with team members and customers to troubleshoot and diagnose issues promptly, ensuring timely resolution.

Current experience in a 2nd/3rd line support role within an MSP environment.
Solid experience in managing and optimising cloud services, particularly in Azure
AZ-104 Microsoft Azure Administrator certification
Understanding of ITIL
Ability to prioritise work, with minimum supervision and use initiative to ensure that deadlines are met.
The ability to understand and use PowerShell and Azure CLI to faciliate automation.
Practical understanding of system architecture, networking and administration
Excellent customer service skills & problem-solving skills
Experience and knowledge working with an ITSM tool.
Ability to work in a fast-paced, shift-based work environment, and to adapt to changing priorities and demands.

Cloud Services Analyst

Key skills