Become a Muck Rack product expert
Establish strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders
Conduct 5-6 customer calls daily to provide detailed account walkthroughs, communicate setup requirements, educate on Muck Rack's capabilities, and document implementation details in Salesforce
Ensure all customers complete the required technical setup efficiently and in a timely manner
Leverage feedback for continuous improvement to the onboarding process to enhance efficiency and customer experience
Develop a deep understanding of customers' business and operational objectives

2+ years professional experience, with at least 1 year of related SaaS experience in customer onboarding, customer success management, project management, or coaching roles
An ability to manage project scope and delivery timelines across multiple projects simultaneously, with experience working in a deadline-driven environment
Proficiency in Boolean search language or has the ability to learn to use Boolean search operators (AND, OR, NOT, etc.)
Can communicate about and advise on technical concepts
Comfort with a variety of tools including a CRM (preferably Salesforce)
An ability to adapt quickly to new software and constantly changing business requirements
A passion for helping customers and a dedication to providing a best-in-class service experience
An ability to use data to analyze results and make data-driven decisions
Strong written and verbal communication skills and the ability to build meaningful relationships quickly
Proactively incorporate AI tools into day to day work to improve productively and accelerate delivery

Home office stipend, phone and internet reimbursement, coworking membership
Virtual and in-person team bonding (lunches, events, competitions)
Competitive geo-neutral pay in the U.S.
Annual reviews to ensure equity and market alignment
Standardized bonus or commission structure
401(k) with employer contributions
Equity opportunities
Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
100% premium coverage for individuals on high-deductible plans
24/7 Virtual Care and Employee Assistance Program
Employer-funded HSA contributions and other pre-tax benefits
Quarterly wellness stipend and free Headspace subscription
4+ weeks of PTO, plus paid sick and mental health days
13 paid holidays with the option to swap for personal days
Up to 16 weeks of fully paid parental leave
Transparent pathways for internal mobility and promotion
Bi-annual performance reviews, team workshops, and leadership training
Unlimited access to Coursera and O’Reilly
2 additional PTO days annually for learning and development
Commitment to equity and valuing diverse perspectives
Agile, founder-led company focused on collaboration and innovation
Trusted by 3,000+ companies worldwide

Customer Onboarding Strategist, Enterprise

Key skills