Transaction Monitoring Analyst

Role Overview

• Monitor and review transaction alerts generated by fraud monitoring systems in real time.
• Investigate suspicious, fraudulent, or unusual transaction patterns across customer accounts.
• Apply risk-based judgement to determine appropriate actions, including escalation, restriction, reclassification, or closure of accounts.
• Draft, review, and recommend Suspicious Transaction/Activity Reports (STR/SARs) in line with regulatory requirements.
• Place and manage account restrictions or liens where fraud or risk is identified.
• Engage customers, relationship managers, internal stakeholders and external financial institutions to obtain required information (RFIs).
• Document investigations clearly and maintain accurate audit trails in case management systems.
• Meet defined Service Level Agreements (SLAs) and quality standards for case resolution.
• Collaborate with Fraud, AML, NIP Team and Product teams on investigations and system improvements.
• Participate in quality assurance reviews, audits, and regulatory examinations.
• Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation.
• Stay informed on emerging fraud typologies, regulatory updates, and industry best practices.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, Law, or a related field.
• Knowledge of local and international AML/CFT regulations.
• Relevant certifications (e.g., CAMS, CFE, DCP) are an added advantage.
• 3
• 4 years experience in transaction monitoring, compliance, fraud investigation or fraud examination, customer service with proficiency in using fraud detection software and tools in Banking, Finance, Insurance or FinTech industries.

Benefits

• 3 million people served
• Fraud detection and prevention training
• Opportunity for professional development