Presales Solutions Architect – Google Cloud

Role Overview

• Act as the primary technical overlay for the solution architecture team, bringing deep GCP expertise to complex pursuits.
• Champion a culture of knowledge sharing by helping CCaaS-focused architects understand the broader Google ecosystem, while learning best practices in CX innovation from them.
• Architect and deploy custom applications and AI agents using Google Cloud native services, including Cloud Run, Cloud Armor, and Compute Engine.
• Serve as the Subject Matter Expert (SME) for quoting and pricing Google Cloud consumption, ensuring accuracy in complex cost modeling for clients.
• Collaborate with the Director of Solution Architecture to design and structure Managed Services offerings, helping us sell ongoing support layers alongside professional services.
• Drive the integration of advanced capabilities, such as generative AI and predictive analytics, into TTEC Digital's solution portfolio.
• Evolve and maintain a set of demo and POC environments to support rapid, robust, and bespoke demonstrations for clients, including enabling teams on how to deliver them.
• Collaborate with senior-level client executives to uncover business and technical needs, translating them into tailored, outcome-driven solutions.
• Carry a Solution Architect workload that balances deep cloud infrastructure work with Contact Center solutioning, growing your proficiency in the Customer Engagement Suite over time.
• Proficiency in deploying custom apps and AI agents using Cloud Run, Cloud Armor, and Compute Engine is essential.
• Deep understanding of Google Cloud pricing calculators, consumption models, and how to quote complex cloud architectures effectively.
• Experience building or scoping Managed Services offers, with an understanding of how to structure support agreements that drive recurring value.

Requirements

• Experience acting as an overlay or technical specialist within a pre-sales or sales engineering team.
• A "Cloud-First" background with a strong desire to learn the Google Customer Engagement Suite and broader Contact Center technologies.
• Proven ability to work remotely and collaborate effectively with cross-functional teams.
• Bachelor's Degree or equivalent experience.

Tech Stack

• Cloud
• Google Cloud Platform

Benefits

• Medical, dental, vision
• tax-advantaged health care accounts
• financial and income protection benefits
• paid time off (PTO) and wellness time off.