Able to work effectively in English
Create, execute and manage comprehensive engagement and communication strategies that proactively ensure customer ROI and NET MRR growth
Identify other teams within customer organisations who could gain value from Wrike, and support the strategic account executive in further showcasing the value of Wrike
Understand customer use cases and work processes to provide the best guidance on how to optimize Wrike usage and unlock the most value
Work proactively with our account management team to retain revenue in your book of business while identifying upsell opportunities
Build Success Plans & conduct Executive Business Reviews (EBRs) to assess progress against goals, determine opportunities for improvement, and measure impact of Wrike on team productivity
Run periodic reviews of customer Wrike workspaces to ensure they are using functionality optimally
Partner with our marketing team to identify references and case studies
Advocate for customers in meetings with Wrike Product Managers; help our PMs shape evolution of the product by bringing in the voice of the customer
Quarterback your accounts by overseeing multiple moving initiatives and coordinating various Wrike teams as they engage with your customers.

Experience in a customer facing-role (4+ years) supporting enterprise market clients, ideally in an account management or customer success/services role.
Experience working with marketing teams, IT teams, PMO teams.
Able to build and maintain strong relationships with a diverse set of clients, including executives.
You are knowledgeable, experienced in project management, business process redesign, and change management.

Medical, Dental, and Employer-Paid Vision Insurance
Life Insurance, Employer
Paid ST and LT Disability
401K with employer match, FSA/HSA Benefits, and Legal Plan
Employee Assistance Program (EAP)
11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO
16 Hours of Volunteer Paid Time Off
Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents
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Senior Customer Success Manager

Key skills