Technical Success Manager

Role Overview

• Serve as the primary Technical Single Point Of Contact (SPOC) for all assigned Enterprise and strategic accounts.
• Gain expert knowledge of our products and the technical solutions offered to customers, ensuring you can address complex inquiries and provide insightful advice wherever required.
• Develop a comprehensive understanding of the customer’s users, techstack, business practices and operating environments to tailor technical solutions effectively.
• Partner with your account manager to be accountable for the growth, retention and customer satisfaction of the portfolio assigned to you, through your technical process.
• Build and maintain strong relationships with clients, establishing yourself as a trusted technical partner committed to their success.
• Conduct thorough reviews of implementation-to-success handover documentation to guarantee the longevity and efficacy of the solutions provided.
• Conduct proactive reviews of their workflow setup and see how Yousign’s evolving product aligns with the customer’s strategic objectives.
• Analyse clients' technical requirements meticulously, the reason and the business context around the requirements and prepare well-structured content for the Product team to facilitate feature requests and product enhancements.
• Represent the technical “Voice of the Customer” within Yousign influencing internal teams and promoting business-value-led practices to meet and exceed customer expectations.
• Participate in Quarterly Business Reviews (QBRs) with Account Managers (AMs) to discuss account health, progress, and strategies for customer growth and retention.
• Work with our product and engineering to draft requirements around product metrics that can help with insights into product adoption and advisory.
• Work with Product to ensure test or new functionality is duly introduced to your user base.
• Understand the customer’s technical requirements, workflows and experience of the platform.

Requirements

• Minimum of 4 years of work experience as a CSM, Technical Success Manager, Solutions Consultant, Sales Engineer or similar role, preferably managing mid-market or enterprise customers.
• Hands-on experience with API system implementation.
• Familiarity with SaaS products/businesses.
• Analytical skills required to zoom out and solve for customer use-cases.
• A strong ability to understand customer needs and deliver solutions that are effective in the long term.
• Fluent in French (C2/native-equivalent) and English; another European language is a plus.
• Exceptional oral and written communication skills, with the ability to interact effectively with developers, product managers, and senior business leaders.
• Strong analytical and problem-solving skills, with a knack for addressing challenges creatively and effectively.
• Excellent presentation skills, with a proven track record of delivering engaging and informative presentations to a variety of audiences.
• Good project management skills.
• Stakeholder management skills.

Benefits

• BSPCE (ESOP)
• stock options.
• Meal vouchers (Swile): €10.50/day, 50% covered by Yousign.
• Health insurance (Alan): Basic plan at €62.50/month, 50% covered by Yousign.
• Life & disability insurance: 100% employer-covered.
• Wellbeing: Axomove (4 physio sessions) and Moka.care (4 therapy/coaching sessions).
• Transportation: 50% reimbursement for public transport for hybrid workers.
• Leeto: Access to numerous employee discounts (cinema, travel, leisure, sports, etc.).
• Time off: 10 RTT days/year, plus menstrual leave, parenthood benefits, seniority days, and “journée de solidarité.”
• Additional benefits: 1 volunteering day/year, learning & development budget, and more.