Act as the main point of contact for provider clinical and administrative teams.
Build strong, long-term relationships through regular check-ins and on-site visits.
Oversee onboarding and ensure a seamless transition into ongoing partnership.
Resolve day-to-day issues quickly and efficiently by partnering cross-functionally.
Develop strategies to enhance provider satisfaction, retention, and performance.
Identify opportunities to improve utilization, streamline operations, and grow revenue.
Use insights from provider interactions to inform internal product and service improvements.
Work cross-functionally with care, claims, product, and marketing teams to ensure provider needs are met.
Share feedback to improve tools, workflows, and engagement approaches.
Maintain accurate records in CRM and support engagement campaigns targeting providers.

Bachelor’s degree required
Experience interacting directly with surgeons specifically, and additionally with key executives within the organizational structure of our provider agreements.
3+ years of job-related experience in a client (provider) relationship development role
Direct experience handling portfolios consisting of multiple physician practices, Ambulatory Surgery Centers and Hospitals of differing sized and demographics
Ability to engage interpersonally with all levels within an organization, including C-suite
Process-driven and strong analytical skills and insights
Strong leadership and influence management skills, ability to motivate team members to support client portfolios
Ability to thrive in a matrixed organizational structure
Motivated team player with a positive collaborative attitude
Ability to work in fast-paced, start-up like environment
Excellent verbal and written communication skills

Provider Success Manager

Key skills