Essential Job Functions

Provides expertise in the design and functionality of business applications.
Understands customers’ business processes and products and how best they can be supported by the application systems.
Reviews and validates the detailed technical design for business applications provided by the supplier to ensure alignment with business requirements.
Performs quality review checks on project deliverables.
Validates suppliers estimates.
Performs impact analysis of application changes across various components, holding an end-to-end view of the system.
Estimates Rough Order of Magnitude for the level of effort/cost of new application functionality
Specifies / recommends integration and parallel testing criteria
Supports the implementation activities, troubleshooting system environmental issues, as required.
Acts as liaison between Business and IT, as assigned Supports users in building Business Case, including cost / benefit analysis, risk assessment, project scope, and development of a high-level plan.

4 years of experience in application development / testing or business / system analysis role or 2 years as an Application SME Level I / Application Operations (production support).
High school diploma or equivalent required. Bachelor’s degree preferred or equivalent, relevant experience.
High intermediate / Advanced English skills.

Software / Tool Skills

Other Critical Skills

Experience:

Education:

**Language : **Fluent in English

Application architecture

Application Operations (Production Support)

Integration

Communication and leadership

Collaboration

Problem solving skills

This position comes with competitive compensation and benefits package:

Production Support Analyst

Key skills