Own and manage a portfolio of district and charter school partners through the customer journey
Provide end-to-end support to finalize schedules; this will require problem-solving through complicated constraints and unique school needs
Develop strategic relationships with key stakeholders including lead schedulers, principals, district leaders, and other members of the scheduling teams
Track success metrics for each partner, ensuring high levels of satisfaction and renewal rates
Serve as a strategic thought partner to district and school-based teams to ensure their schedule aligns to their unique priorities
Drive the end-to-end implementation process for each partner across a portfolio of schools
Lead onboarding and training for new and returning partners
Support the data integration process by collaborating with partners’ IT teams and the data integration team, owning aspects of the data transfer process (e.g., appropriately structuring data files for upload into the app)
Troubleshoot complex technical issues as the external representative of the company, with support from the product & engineering team
Communicate and coordinate cross-functionally across sales & marketing and product & engineering teams to share customer feedback and relevant insights into implementation that will improve sales, product, and the overall solution

Meaningful experience developing middle and/or high school schedules
Willingness to roll up sleeves and work in a scrappy environment
A desire and flexibility to work seasonally (full-time) from January
July
Experience building systems/processes; consistently delivering support to people and teams so they can achieve their goals
Experience in a fast-paced, entrepreneurial environment

School Success Manager – Seasonal

Key skills