About this role
Role Overview
- Communicate with customers and help solve their problems and concerns;
- Report issues to neighboring teams: account managers, technical specialists, developers;
- Coordinate and monitor the problem-solving process, and receive feedback from the client and neighboring teams.
Requirements
- Proficiency in Spanish (Upper-Intermediate level);
- Proficiency in English (Upper-Intermediate level);
- Resilience under pressure;
- Familiarity with Microsoft Office and Google Docs;
- A keen appetite for learning and self-improvement;
- Experience in a Customer Support field will be an added advantage;
- Working schedule Mon-Fri 1pm
- 9pm (EEST), schedule during training period will be different;
Benefits
- Access to mental health programs, comprehensive medical insurance, and a sports card*.
- Enjoy the company of cool teammates, a friendly atmosphere, a strong mentorship, and a variety of bonuses & corporate gifts.
- Benefit from free educational events & courses, and English classes with native speakers.
- Focus on your professional development in a supportive environment.
- Choose your working format – remote, office-based, or hybrid and engage in team-building activities.