Support the manager in developing of SOPs Operations function processes to ensure compliance of processes
Leverage technology to drive efficiency
Working closely with internal stakeholders (sales, credit, legal, finance etc.) to ensure timely and accurate processing of financing for customers
Execution of end to end operation related activities including but not limited to KYC, offer/contract generation, repayments, customer communication and reconciliation as an equal partner to the operations team
Support crowdfunding, investor communication and related operations activities
Support process improvement for SME / and investors automations
Support onboarding, conversion and engagement of customers, both SME and investors
Work with product team and data team to build product and solution based on the requirements of each initiative.
Other ad-hoc projects / assignments by VP Operations&CX and Country Head

At least 2 years of experience in lending operations, credit admin, lending sales support, Factoring operations, crowdfunding operations
Operations management
Minimum 5 years of experience overall
Graduate with distinction or post graduate
Structured in approach and has an eye for detail
Critical thinking and problem solving skills
Project management skills
Good English skills in communication

Time off
We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
Flexible Working
We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
Medical Benefits
We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
Mental Health and Wellness
We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
Learning & Development: We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
Tech Support
We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Senior Associate / Assistant Manager, Operations

Key skills