Operations Lead – Mainframe

Role Overview

• Responsible for day-to-day operations of Mainframe computing platform ensuring high availability including hardware and s/w components.
• Manage Monitoring and Support of Mainframe Consoles, HMC, TEP and other monitoring tools.
• Respond to system alerts, abends (abnormal ends), and production issues.
• Provide first line support for all z/OS, JES2 and JES3 and middleware issues using documented operating procedures.
• Perform first-level diagnosis, escalate to system programmers or application teams if needed.
• Support regular maintenance activities—IPL/POR. Perform routine health checks and apply patches or fixes as directed.
• Maintain accurate operational procedures, run books, and incident logs.
• Participate in disaster recovery planning and testing.
• Suggest automation opportunities and process improvements.
• Mainframe Batch Event Monitoring (CA7) & Scheduling, Mainframe Online transaction Failure Handling and Batch and first line closure of issues.
• Manage bridge calls during incidents.
• Responsible for Event management, Incident Management, Problem Management, Request Fulfillment and Knowledge Management adherence with ITSM framework.
• Acknowledge Tickets and conduct quick triage, provide solution and close the ticket within SLA; Ensure escalation of tickets to next level according to Prose within SLA time.
• To work with global teams and stakeholders including PDO, Customers, internal & external Auditors, and cross functional teams.
• Participate standup meeting on daily basis and discuss operational issues.
• Actively participate in the analysis and review of proposed system configuration changes/maintenance.
• Focus on Process adherence, process improvements, knowledge management and Problem Management.
• Support efforts on Security & Control processes and Audit comments.
• Support 24/7 operations & flexible timings, Global operations support.
• Support Automation through Scripts (JCL and Rexx) & RPA(Pega).

Requirements

• Certified in ITIL.
• Must have experience in handling teams across 24x7 shifts.
• Must be hands-on with Console Operations and Batch processing.

Tech Stack

• ITSM
• RPA

Benefits

• Certified in ITIL.
• Experience in handling teams across 24x7 shifts.
• Hands-on with Console Operations and Batch processing.