Presales Solutions Architect – Collab

Role Overview

• Play a key role in driving customer success and supporting a national sales team
• Leverage expertise in Cisco and Microsoft Collaboration solutions, contact center technologies, and enterprise voice systems
• Design and implement innovative, scalable solutions that meet customers' unique needs
• Deliver an exceptional white-glove customer experience

Requirements

• In-Depth Knowledge of:
• Cisco Collaboration Stack:
• Cisco Unified Communications Manager (CUCM)
• Cisco Webex
• Licensing and BOM creation via CCW
• Cisco Contact Center Solutions:
• Cisco Contact Center Express (CCX)
• Webex Contact Center
• Microsoft Teams Phone:
• Teams Phone migrations
• Licensing expertise
• Voice Systems:
• Design and implementation of enterprise voice systems
• SIP/PSTN design and enterprise voice migrations
• Cisco ISRs
• Mid-Level Knowledge of:
• UCaaS providers: Zoom Phone, 8x8
• CCaaS providers: Five9, Genesys, 8x8
• E911 providers
• Network, security, and infrastructure technologies
• Audio Visual (AV) systems
• AudioCodes SBC
• Poly
• Ability to manage and negotiate with customers and partners
• Drive business development within the customer base
• Deliver customer success through a white-glove experience
• Self-starter who thrives in a collaborative team environment
• Expertise in BOM (Bill of Materials) and SOW (Statement of Work) creation
• Salesforce proficiency
• Capacity to work through long sales cycles, maintaining a customer-centric approach
• Support a national sales team with technical expertise
• Create customer-facing diagrams and deliver PowerPoint presentations
• Develop go-to-market strategies
• Partner management
• Maintain a positive, can-do attitude
• Some travel may be required