Implement the Pinewood.AI platform in new and existing dealerships, focusing on aftersales modules including service, parts, and warranty.
Lead high-quality implementation projects, ensuring smooth transitions from legacy systems through to 'Go Live'.
Work closely with dealership stakeholders to understand aftersales requirements, configuring parameters to align with business processes.
Deliver clear, engaging, and tailored training sessions for aftersales teams.
Provide ongoing consultancy, both onsite and remotely, to support system adoption and optimisation.
Ensure accuracy and efficiency in service scheduling, parts inventory management, warranty processing, and reporting.
Proactively identify opportunities to improve implementation practices, sharing insights to enhance customer experience.
Continuously develop your system knowledge across aftersales modules, functionality, and integrations.
Act as a trusted advisor, helping customers gain the maximum value from our Automotive Intelligence Platform.

Strong background in the automotive industry, with experience in aftersales roles such as service, parts, or warranty management.
Hands-on experience in dealership processes, with familiarity in service scheduling, parts ordering and inventory, warranty claims, and aftersales reporting.
Excellent communication and presentation skills, confident in delivering training and building customer relationships.
Strong organisational skills, able to manage multiple projects and priorities effectively.
Logical and methodical approach to problem solving, with a proactive and solutions-focused mindset.
A strong work ethic, self-motivation, and willingness to travel.
Full, clean UK driving licence.

Desirable Experience:

Direct experience with Pinewood DMS or another automotive management platform.
Experience in system optimisation, process improvement, or change management projects.
Understanding of how aftersales performance impacts overall dealership operations.

Competitive salary based on experience (£28,000 to £32,000 per annum)
Company car
Commission scheme (£10,500. £42,500 OTE)
Share scheme
Hybrid working
25 days holiday plus all UK bank holidays
4x life assurance
Enhanced family-friendly leave
5 months' full pay for maternity or adoption, plus 2 weeks' fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
Employee Assistance Programme (EAP)
free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
Ongoing training & professional development
Free onsite gym (Birmingham)
Cycle to Work scheme
save up to 40% on bikes and accessories through salary sacrifice
Eyecare vouchers
free eye test and contribution towards prescription glasses
Regular social events
Employee recognition and awards

Training and Implementation Consultant – Aftersales Specialist

Key skills