Oversee daily settlement of Coins.ph on-chain transactions (deposits and withdrawals)
which includes transaction processing, service monitoring, and incident reporting and handling
Monitor and analyze weekly KPIs, identify gaps and points for improvement, and implement strategies to provide excellent customer experience
Coordinate with the relevant teams should any crypto deposit/withdrawal issues arise
Assist the Customer Experience team in handling and resolving escalated crypto deposit/withdrawal concerns and issues
Able to follow and understand the latest developments in the cryptocurrency space
Perform other related duties and ad hoc tasks as may be required from time-to-time

Amenable to work on weekends and holidays
Amendable to work on mid-shift or night shift
Experience in Operations, Clearing & Settlement, or Reconciliation at a digital asset firm or financial institution
Graduate of Business Management, Entrepreneurship, Operations Management, or equivalent
Interest in Web3 and with basic crypto knowledge
Passionate about building long-lasting customer relationships and optimizing processes
Strong verbal and written communication skills in both English and Filipino
Strong analytical skills and knowledgeable in Google Suite programs
Highly flexible, able to wear multiple hats, and thrives in a fast-paced work environment
Thinks fast under pressure and solves problems on the go without being overwhelmed
Trustworthy and able to protect confidential information with discretion
Meticulous, detail-oriented, and able to work quickly without supervision
Has a track record for getting things done
drive, ownership, and execution is at the core of our culture

Crypto Settlement Associate

Key skills