Own day-to-day relationships with 200+ marketplace and strategic partners
Act as the primary point of contact for non-technical partner inquiries
Ensure partners are successfully onboarded, activated, and continuously engaged
Proactively identify and address partner issues, risks, and growth opportunities
Drive partner accountability and ensure alignment with Hostaway processes and expectations
Own the onboarding of partners and activation
Track partner activity, engagement, and operational performance
Coordinate and manage partner communications (updates, campaigns, newsletters)
Collaborate with Product, Support, and Partnerships teams to resolve partner issues
Identify gaps in workflows and propose process improvements

3-5 years of experience in Partner Success, Customer Success, or SaaS Operations
Strong communication skills (written and verbal English)
Proven ability to manage multiple stakeholders and priorities in a fast-paced environment
Highly organized with strong attention to detail
Experience working in a remote, async SaaS environment
Able to work with EST overlap and flexibility across time zones as needed
Strong ownership mindset with ability to operate independently
Hands-on experience using collaboration and support tools such as Slack and CRM platforms (e.g. Salesforce, HubSpot)
Nice-to-Haves: Experience in SaaS startups or partner-facing roles
Familiarity with project management tools (ClickUp, Monday.com, Asana)
Experience supporting partner communications, campaigns, or enablement initiatives
Exposure to email marketing or newsletters (e.g. HubSpot)
Experience working cross-functionally with Product, Marketing, and Support teams

Competitive Compensation: We offer competitive pay based on market rates in the country of the applicant.
100% Remote: Enjoy the freedom to work from anywhere within your country of residence—be it a co-working space, your home office, or even your dining room table.
Equity: Every role in our company comes with valuable stock options in a fast-growing and profitable company.
Values-Driven Leadership: Our Core Values are not just words we’ve written to make us feel good.
Professional Growth: Our rapid growth offers unparalleled learning and development opportunities, along with a multitude of career advancement opportunities.
Annual Paid Leave: The specific amounts vary by country and are aligned with country and/or contract-specific norms.
Geographic Specific Benefits: As an international employer, we offer different country-specific benefits such as Health Insurance and Pensions in countries where these perks are customary.
Dynamic Team Culture: As a global company with team members in over 40 countries, our diverse and international culture fuels our innovation and creativity, providing a key pillar to our success (and making it a lot of fun to work here).

Partner Success Manager

Key skills