Key skills
Communication
About this role
Role Overview
- Provide bilingual German & English Email, Chat, and Voice Support
- Answer inbound inquiries coming through Motive’s support hotline, live chat feature, or support email address during European business hours
- Customer Service Analysis
- Collect customer support requests and bugs, and relay findings to the product and engineering teams to address these issues
- System Evaluation
- Evaluate our existing tools and work with engineering to develop tools to enable this function to scale
Requirements
- Bilingual or Native speaker in German and English (US)
- Skilled in written communication (both German and English)
- Natural instinct to empathize with users
- Strong analytical skills
- Excellent verbal and written communication skills
- Comfortable working in European time zones, with flexibility to support other time zones if needed
Benefits
- Creating a diverse and inclusive workplace
- Equal opportunity employer