Your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement
You will help in implementing Global business vision and strategy
Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC)
Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the initiatives outcomes
Managing & Planning partner resources for Cloud Practices, their effectiveness on projects, and ensuring GDC meets its partner program goals

5+ years of Program Management experience in specific to Business operations
10+ years of overall IT experience
Hands on exposure to Business operations is a mandate
Demonstrate problem solving to drive improved outcomes for GDC
Strong Analytical skills and driven by data based insights
Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
Ability to collaborate with senior executives and demonstrate strategic understanding of business needs
Adept in building presentations that enable communication of strategic direction across the organization
Hands-on experience with PM tools like JIRA / MS Project is a good-to-have
Drive continuous improvements to processes, enabling high efficiency and effectiveness of the programs
Ensure quality of deliverables across processes, with clearly defined measures and performance tracking
Proactively Communicate status, risks, and issues to stakeholders and senior management
Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT
Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master
Work with vendors for handling programs relating to subcontractors

Business Operations Manager

Key skills