Help to keep up to date and implement new features within the Veeva Regulatory suite
Work closely with customer business and IT staff to understand their requirements
Think critically to help design the solution your customers request as well as the solution they have not requested but may need
Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success of the customer
Drive change management methodology for our customers switching from on-premises to SaaS solutions

Experience with configuring/supporting/implementing software solutions, ideally content management software or experience in the Life Sciences industry with exposure to Regulatory Affairs Management and an affinity for technology
Experience in working in a Consulting or Customer facing role, managing customer expectations, difficult conversations, running presentations or demos, and guiding and leading your customer
Excellent verbal and written communication skills in English
At least a Bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or similar fields
This is a remote, full-time role with Veeva. Qualified candidates must be legally authorized to be employed in Europe. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position

Consultant – Veeva RIM – Managed Services

Key skills