Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies
Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

BA/BS or equivalent experience preferred
5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
Has demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers
Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
Tanium Certified Operator (nice to have)
Tanium Certified Administrator (nice to have)

Customer Success Manager

Key skills