Key skills
SAPCommunication
About this role
Role Overview
- Manage and reconcile an account portfolio
- Prioritize efforts to maximize collections while identifying accounts at risk of delinquency
- Resolve customer account issues, including past due invoices, and negotiate payment settlements as necessary
- Collaborate with Cash Applications, Dispute Management, and Special Handling teams
- Initiate reviews and recommendations regarding final demand notices and outside collections
Requirements
- High School Diploma/GED required
- Associate's/Bachelor's degree preferred
- Demonstrated excellence in oral and written communication and interpersonal skills
- Ability to adapt communication style to various customer situations
- Positive attitude and willingness to learn
- Strong analytical and problem-solving skills
- Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel)
- SAP experience preferred
Benefits
- Medical, Dental, Vision
- Life, AD&D
- Short Term and Long Term Disability Insurance
- Vacation, Sick, Paid Holidays
- 401(k) Retirement Plan with company match
- Tuition Assistance
- Employee Assistance Program (EAP)
- Pre-tax commuter transportation benefit
- Parental leave
- Floating holidays
- Jury duty and funeral/bereavement leave