Conduct proactive outreach to customers via phone, email, and other communication channels to follow up on outstanding invoices.
Manage and analyze the accounts receivable aging report for assigned account portfolio, prioritizing collection activities.
Investigate and resolve customer disputes, including discrepancies, returns (RMAs), and billing issues, in a timely and professional manner.
Accurately document all collection activities and customer interactions within internal systems.
Collaborate with internal teams such as Sales, Order Management, Logistics, and Revenue Operations to address and resolve customer concerns.
Escalate delinquent accounts to senior management as per Collections Policy to improve DSO, control past-due balances, and optimize cash collections.
Prepare and deliver periodic reports on collection performance, outstanding balances, and ledger reviews.
Ensure compliance with internal financial policies, SOX controls, and external regulatory requirements.
Contribute to the development and optimization of collection strategies and operational processes.

Minimum of 2+ years of experience in a similar collections or accounts receivable role.
Strong verbal and written communication skills in English.
Proven experience in B2B and/or B2C collections, preferably in a multinational or fast-paced environment.
Background in Oracle NetSuite and Salesforce Configure, Price and Quote is preferred but not required.
Working knowledge of Microsoft Office, especially Excel.
Familiarity with billing procedures, skip tracing techniques, and AP invoice portals such as SAP Ariba Cloud, Coupa, and various U.S. Government portals.
Strong analytical and problem-solving skills with the ability to manage a high volume of accounts and large invoice values.
Demonstrated ability to work with minimal supervision and handle high-pressure situations with patience and professionalism.
Flexibility to adjust work schedule in response to business needs or shifting time zones.

Collections Specialist

Key skills