Managing a team of user researchers across 1-3 “collectives” (these are product verticals like Payments or Wealth)
Working closely with your collective leadership to shape our product strategies and ensure the teams are solving the right customer problems in the right ways
Scaling the impact research has on our strategies across the organisation.
Increasing visibility of key research insights and making sure action is taken as a result
Working in partnership with the Director of Research to make sure everyone in the research team is working on the highest impact areas, and individuals have autonomy to make those decisions where possible.
Understanding your direct reports well, so you can place them where they fit, for impact, growth and happiness.
Developing sustainable ways of nurturing all talent within the Research team.
Leading forums that allow the whole research team to feed into decisions and shape the team.
Working with Research Operations and the Research Director to scale team systems and processes as we grow.
Continually raising the standard of research through timely feedback, and improved processes and rituals.
Hiring brilliant, diverse User Researchers, and ensuring a smooth onboarding process for them.
Making sure the team has an active presence in the external community and is appealing to a diverse set of hiring prospects.

You have experience working as an IC User Researcher in a high growth product or technology organisation before moving into people management
You have experience managing a team of experienced User Researchers in a high growth product or technology organisation (not just agency or consultancy experience)
You’re an experienced coach, mentor and leader of seasoned User Researchers with at least 5 years experience
You’ve worked collaboratively with other disciplines like Data, Product and Design
You enjoy bringing momentum to projects, unblocking progress and focusing on achieving the most exciting outcomes (not the fanciest outputs)
You care about the quality of the product that sits in our users’ hands, and the overall experience they have with Monzo
You’re happiest when the people in your teams feel supported, are growing, and can work effectively
You have an approachable and supportive leadership style when you’re needed, but you also empower direct reports to work autonomously
You’ve managed a team of at least 3 high performers, and resolved performance issues
You have experience teaching and coaching non-researchers about research
You have demonstrable experience making decisions that promote diversity and inclusion
You have experience making use of marketing insights, quantitative user research, product data and a range of other insights for better decision making.

💰£90,000-£125,000 base salary (depending on experience) ➕ plus stock options
Flexible working hours
Learning budget of £1,000 a year for books, training courses and conferences
If you prefer to work part-time, we'll make this happen whenever we can
whether this is to help you meet other commitments or strike a great work-life balance.

Senior User Research Manager

Key skills