You will advise and handle support requests from enterprise customers on the PlanetScale platform.
You will become a customer-facing subject-matter expert for enterprise customers on the PlanetScale platform.
You will identify product gaps in a customer-specific context and work with Technical Account Management, Engineering and Sales Engineering teams to prioritize and escalate them.
You will be part of an on call rotation for high priority issues.

Experience supporting production databases and applications, preferably at scale.
Experience with database internals and performance tuning, specifically for PostgreSQL and MySQL databases
Working knowledge of Kubernetes.
Strong ability to communicate and deal directly with customers, whether in email, Slack, video conference, or in person.

An employee's total compensation consists of base salary + variable comp where appropriate + benefits + equity. A member of our Talent Acquisition team will be happy to answer any further questions when we engage with you to begin the interview process.

Enterprise Support Engineer

Key skills