Develop and implement IT strategies aligned with business objectives across all international offices.
Lead and mentor a diverse team of IT professionals located in various countries, ensuring cohesion and effective collaboration.
Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud services, and telecommunications systems.
Streamline IT support processes and workflows to optimize efficiency and reduce operational costs.
Ensure compliance with global IT security policies, standards, and regulations. Implement robust cybersecurity measures to protect company data and systems.
Manage relationships with IT vendors and service providers, negotiating contracts and ensuring service level agreements are met.
Develop and manage IT budgets for international operations, ensuring cost-effective utilization of resources.
Identify and mitigate IT risks, including data breaches, system failures, and business continuity planning.
Provide Tier 3/4 support for infrastructure and security-related incidents and escalations.
Maintain IT infrastructure and support process documentation and diagrams.

Bachelor’s degree in computer science, Information Technology, or a related field.
Proven experience (5+ years) in managing IT operations in a global or multinational environment.
Strong leadership skills with the ability to motivate and manage geographically dispersed teams.
In-depth knowledge of IT infrastructure & support, cybersecurity best practices, and emerging technologies.
Proven experience with technologies in IaaS, SaaS, cloud (AWS, Azure, GCP) and network infrastructure.
Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels.
Certification in ITIL, PMP, or relevant certifications is a plus.

Manager, International IT Operations

Key skills