You'll own a portfolio of French-speaking partners in higher education, mostly health profession programs in medicine, nursing, and allied health.
You'll guide them through their admissions cycle, protect and grow revenue, and build the kind of relationships where partners call you first and refer you to peers.
Leading renewal conversations and ensuring partners continue to see value in the product year over year.
Identifying expansion opportunities and guiding partners toward new tools that support their goals.
Managing account health proactively, not just responding to problems, but sensing risk before it becomes churn.
Supporting French-speaking programs by understanding the culture, context, and pressures that shape how they work.
Building the kind of relationships where partners call you first, refer you to peers, and feel genuinely understood.
Contributing to how we build the Customer Success function and shape playbooks.

You've directly owned a portfolio of customers, at least 10 at a time, in a medium or high-touch motion.
You've been accountable for retention and growth outcomes, not just activity.
You've operated with autonomy in a remote environment, without needing to be managed closely to stay effective.
You're fluent in French and English, genuinely bilingual, not conversational.
You've worked with a CRM and/or Customer Success platform. Salesforce and ChurnZero experience is a plus.
You're available to support customers across North American time zones and can travel to conferences or visit partners at least once per quarter.

Fair, transparent salary.
$3,000 annual learning budget to invest in your development.
Access to employee stock options.
Fully remote within Canada, with up to six weeks per year to work internationally.
Self-directed vacation (most teammates take 4–6 weeks annually).
Monthly Acuity Days (a collective Friday off).
Two-week company-wide closure each December.
Health benefits from day one for you and your dependents.
2% GRSP matching program to help you plan ahead.
16-week parental leave top-up beyond EI.

Bilingual Customer Success Manager

Key skills