Key skills
OktaLeadershipCommunicationCollaboration
About this role
Role Overview
- Manage account provisioning and permissions across Google Workspace, Microsoft 365, Okta, VPNs, and internal tools
- Own Okta configuration and workflows for onboarding and offboarding
- Ensure secure, consistent access across systems for a distributed workforce
- Support MDM configurations and device security compliance
- Troubleshoot VPN issues, particularly for offshore team members accessing U.S.-based systems
- Provide remote support for Mac and Windows devices
- Resolve common platform issues such as SharePoint syncing, access errors, and password resets
- Respond quickly to urgent access or system issues to minimize downtime
- Create, maintain, and improve SOPs for IT onboarding, device setup, and recurring support workflows
- Standardize IT processes to reduce friction and improve self-service where possible
- Identify recurring issues and implement long-term fixes rather than one-off solutions
- Support access and troubleshooting for U.S. healthcare platforms when needed
- Partner with operations and leadership to ensure IT systems scale with team growth
- Act as a reliable point of contact for technical issues across the organization
Requirements
- Startup experience is required, ideally supporting fast-moving or remote teams
- Proven experience managing IT systems for distributed workforces
- Hands-on expertise with Google Workspace, Microsoft 365, Okta, and VPNs
- Comfort supporting both Mac and Windows environments
- Strong written and verbal English communication skills
- High attention to detail with excellent documentation habits
- Proactive mindset with the ability to operate independently
- Confidence troubleshooting SharePoint collaboration and syncing issues
Benefits
- Paid Time Off in accordance with company policy
- Observance of Holidays per company guidelines
- 100% remote setup so you can work wherever you’re most productive