Responsible for all inbound customer service and sales
Responsible for closing and/or triaging sales opportunities
Responsible for executing re-engagement strategies to increase the health score of existing members
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Provide first-level technical support for common platform questions and troubleshooting
Assist customers with account management, billing inquiries, and subscription renewals
Gather customer feedback to improve our products and services
Identify and engage potential new subscribers through inbound inquiries
Educate prospects on the value and benefits of a CBT Nuggets online subscription
Conduct product demonstrations and presentations as needed
Close sales and achieve individual and team sales targets
Maintain accurate records of customer interactions and sales activities in our CRM system (Salesforce or TBD)
Collaborate with internal teams to ensure a seamless customer experience
Continuously learn about new product features and IT training trends to effectively assist customers

Must have at least 3 years of experience in customer service, support, or sales
Strong interest in sales and customer service
Excellent communication skills, both verbal and written
Strong interpersonal skills with a customer-centric approach
Ability to understand and articulate technical concepts clearly and concisely (training provided)
Familiarity with Salesforce is a plus
Self-motivated and results-oriented with a strong work ethic
Ability to work independently and as part of a team
Must understand AI tools, and when and how to use them

Generous employee benefits
One share of company's profit-sharing plan as a bonus each time company reaches the 'Distribution' milestone

Inside Sales Representative, Customer Service

Key skills