Customer Success Specialist

Role Overview

Exely is a global IT company specializing in online solutions and websites for the hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

Our team is growing rapidly in the EMEA region and is looking for a Customer Success Specialist to increase the revenue of our clients (hoteliers) in Tashkent, Uzbekistan. You’ll analyze clients’ current setup

• website, booking engine, PMS, OTA presence
• identify growth opportunities, and build clear recommendations to boost efficiency and profit. Through regular calls and on-site meetings, you’ll guide hoteliers in implementing solutions that drive measurable results.

Main KPIs: revenue growth, at least 15 in-person meetings per month, and the number of successfully implemented recommendations.

Requirements

• Excellent communication and objection-handling skills; comfortable with calls and cold visits.
• Based in Tashkent, ready to travel across Uzbekistan.
• Fluent in Uzbek, advanced in Russian, intermediate in English; knowledge of Tajik is a plus.
• Experience in active sales or customer success is a plus.
• Understanding of hotel revenue structure, internal operations, and systems (booking engine, OTA, PMS, channel manager).
• CRM proficiency and a strong customer-oriented mindset are required.

Benefits

• Competitive salary based on your experience;
• Commissions based on KPI;
• Working hours 09 AM-6 PM (timezone where you are located);
• Laptop, headset, and mobile phone for work;
• You will have a dedicated training manager, with onboarding and constant support from an experienced manager. Initially, you will be accompanied by members of our international team to meetings;
• The start-up environment is fast-paced and constantly growing, with full support from our established international team;
• The company covers business trips around Uzbekistan;
• Medical insurance after the probation period;
• Online&Offline camps, workshops, and gatherings;
• Network with colleagues from all over the world (Random Coffee Program).