Gather and document customer business requirements.
Analyze integration feasibility and design solutions leveraging APIs.
Develop and implement web applications, services, and system integrations.
Communicate technical solutions clearly to both technical and non-technical stakeholders.
Document solution requirements and features in a Statement of Work for customer review and acceptance.
Estimate project timelines, level of effort, and delivery schedules accurately.
Manage multiple concurrent projects and tasks effectively.

5+ years of experience in application or integration software development related to Computer-Telephony Integration (CTI) with systems such as Cisco ICM/UCCE, Genesys, or Avaya.
3+ years of experience developing web-based applications (HTML5, JavaScript) with frameworks and libraries such as jQuery, Backbone.js, Bootstrap, RequireJS, Ext JS, or Marionette.
1+ years of experience with web application hosting services such as Heroku, OpenShift, or self-hosted Node.js services.
Experience integrating with CRMs, Marketing Automation, or Lead Management systems (Salesforce, MS Dynamics, NetSuite, Oracle Service Cloud, Zendesk, Velocify, etc.).
BA/BS degree or equivalent work experience required.

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Senior Software Development Engineer – Professional Services

Key skills