Engage stakeholders to gather, clarify, and document business and technical requirements.
Analyse business processes and translate them into technical specifications, user stories, and acceptance criteria.
Collaborate with clients, developers, architects, and engineers throughout the SDLC to validate solutions and ensure feasibility.
Prepare tender packs with functional and technical requirements, supporting artefacts (e.g.,architecture diagrams, current/future state documentation) and assist with vendor technical Q&A and evaluations
Produce key artefacts such as process maps, gap analysis, data flows, sequence diagrams, and system/interface specifications.
Ensure requirements traceability and support delivery across Agile and Waterfall methodologies.
Work with QA and business stakeholders on acceptance criteria, testing, and UAT.
Facilitate workshops, meetings, and walkthroughs to align stakeholders and drive consensus.
Perform system and data analysis, including APIs, integration points, data mapping, and transformation activities.
Present findings and recommendations clearly to both technical and business audiences.

Bachelor’s degree in Information Technology, Business Systems, Computer Science, or related field (or equivalent experience).
Professional certifications (e.g., CBAP, CCBA, Agile BA, Scrum Master) desirable.
Proven experience as a Business Analyst with a technical focus in IT projects and/or software development.
Strong understanding of software development lifecycle.
Ability to translate business requirements into technical specifications.
Hands-on experience with tools such as Jira, Confluence, Azure DevOps, or equivalent.
Proficiency in documenting processes (BPMN, UML, flowcharts, data models).
Experience with APIs, integrations, and system interoperability.
Strong stakeholder management and communication skills.
Background in software engineering, data analysis, or system administration.
Experience in cloud platforms (Azure, AWS).
Familiarity with SQL or other query languages

Hybrid working (for majority of our roles) with team anchor days to support collaboration.
Extensive training and development opportunities that enable continual growth as part of your career planning.
Extensive discounts and benefits to maximise your money.
A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

Business Analyst

Key skills