Address all product-related queries from customers in a timely manner
Provide analysis of customers’ needs and suggest additional features to our Product teams
Training customers to use the Residential Flex product effectively and provide supporting documentation
Automate manual tasks and help our customers self-serve.
Work closely with a range of teams from the full technology stack (Engineering, Product & Partnerships)
Provide technical expertise for customers to support post-sales processes
Onboarding customers through a mix of waterfall and agile processes
(Optional) contribute to our 24x7 support model by taking part in our (paid) on call rota

Problem solving and analytical skills across technical, product and business questions, with an ability to grasp customers’ needs and suggest timely solutions
Familiarity with an object oriented programming language, back end config and interacting with APIs
Experience driving technical conversations with technical and non-technical people
Excellent verbal and written communication skills
A drive to get things done in a collaborative environment, with an ability to effectively work across functions (e.g. sales, product, engineering)
A proven ability to multitask and perform well in a fast-paced environment
An interest in learning about the electricity system and how grid scale Renewable energy sources to keep the lights on and the network stable. There are no experts, this area is changing so you’ll be learning what a flexible electricity system is along with us.
A keen eye for detail

Customer Success Engineer

Key skills