Own the performance of a team of Customer Success Associates, ensuring individuals track towards their main goals and KPIs
Coach and help team members to maximize their full potential, by using data insights such as customer feedback and session reviews
Run regular 1:1s, performance reviews, and feedback conversations
Set clear standards for customer interactions, customer onboarding quality, and CRM hygiene, and ensure they are consistently followed
Identify risks early and address performance or behavioral gaps directly and constructively
Represent the voice of the customer internally, providing insights to improve product and strategy
Act as an escalation point for complex customer situations
Own hiring onboarding of new team members

Bachelor’s degree or higher
1–2 years of experience leading or managing a team is a must, ideally in a Customer Success, Onboarding, Sales or a customer-facing environment
Strong coaching mindset with the ability to improve performance through feedback and data
Excellent communication and presentation skills, with a natural ability to teach and engage others
Strong organizational skills, able to manage people, priorities, and processes effectively
Customer-focused with a proactive and solution-oriented approach
Native-level English, written and spoken

A high-impact role in a fast-growing scale-up where you can shape a team and customer experience
Opportunity to grow into more senior leadership roles as the team expands
A fun, international environment (40+ nationalities) with a collaborative culture
Continuous learning, including hands-on experience with AI tools and workflows

Customer Success Associates Team Lead

Key skills