Manage a defined customer portfolio, including scaled or high value strategic accounts.
Build trusted relationships with key stakeholders and act as a strategic advisor for high-value customers.
Own and resolve customer issues (onboarding, billing, contracts, access) via HubSpot, Jira, or similar tools.
Drive product adoption and clearly communicate customer value and outcomes.
Contribute to renewal readiness by ensuring customer questions, blockers, and risks are addressed well ahead of renewal cycles.
Act as the ''Voice of the Customer'' to inform product and process improvements.

3+ years of experience in Customer Success, Account Management, or a similar client-facing role within SaaS in a B2B environment.
Excellent relationship-building, stakeholder communication, and problem-solving skills.
Proven ability to prioritize and manage multiple accounts with a focus on value delivery and retention.
Data-driven mindset with experience using ticketing systems, CRM, and Customer Success tools.
Familiarity with subscription-based business models and customer lifecycle management.
Fluency (written and spoken) in English and at least in one of the following languages: Swedish, Norwegian, Danish, German, Finnish, Latvian, Lithuanian, Estonian.

Customer Success Manager, Supply Side

Key skills