Support the project team in understanding the KYC/CLM tool configuration and workflows
Assist in documenting processes, business requirements, and system functionalities
Participate in testing activities (UAT support, defect tracking, validation)
Collaborate with stakeholders to understand business needs and operational processes
Provide first-line support to business users of the KYC platform
Manage and track incidents, queries, and user issues
Liaise with the technology vendor to escalate and follow up on issues
Ensure proper incident lifecycle management (logging, tracking, resolution, reporting)
Monitor system performance and identify recurring issues or improvement areas
Support the identification and implementation of enhancements and evolutions
Contribute to improving user experience and operational efficiency
Assist in defining and documenting new requirements or change requests
Participate in ongoing optimisation of KYC/CLM processes

0–2 years of experience (consulting, banking, or similar environments preferred)
Strong interest in financial services, compliance, and regulatory processes (KYC/AML)
Analytical mindset with attention to detail
Good communication and stakeholder management skills
Proactive attitude and willingness to learn
Fluent in Spanish and English
Exposure to KYC, AML, onboarding, or CLM processes (desirable)
Experience in projects or system implementations (desirable)
Familiarity with tools such as Fenergo or similar platforms (not required but a plus)
Basic understanding of incident management or support processes (desirable)

Junior Consultant

Key skills