Engage with customers to acquire a rich understanding of their problems, needs, and goals.
Takes the lead in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support.
Design and configure voice and digital virtual agent applications on the Five9 IVA Studio and Virtual Contact Center platforms for each customer's unique requirements, often with integrations to customer-provides APIs
Provide customers with configuration advice and problem resolution on Five9 product.
Consulting engagements.
Effectively and succinctly communicate with both internal and external stakeholders.
Lead technical sessions and become a trusted advisor to decision makers while demonstrating mastery of the Five9 platform.
Handle pre-sales Statement of Work requests from creation to design document handoff. Includes ability to work with a client to gather true business requirements, determine the level of effort for a project and document a target solution.

Bachelor’s degree (or its foreign degree equivalent) in Computer Science, Engineering, a related technical discipline, or equivalent professional experience.
Minimum of 3 to 5 years of experience in Professional Services Implementation and configuration experience in a Cloud computing or telephony environment
Has good verbal and written communication skills (English)
Has strong knowledge of hosted solutions (SaaS), VoIP, IVR, and Call Center skills/practices.
Knowledgeable of Digital Engagement channels (Email, Chat, SMS)

Company stocks
Annual merit increase based on performance
15% night shift differential pay
Paid Leave with Cash Conversion
HMO with free dependents
Retirement Plan
Life Insurance
While on work from home setup: Internet and meal allowance are provided
Employee Assistance Program for mental and social well-being
Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13th month pay, Solo parent leave, Special leave for women)

Professional Services Engineer

Key skills