Key skills
PythonSQLSaaSJiraCommunicationCustomer Success
About this role
Role Overview
- Lead technical onboarding, integration, and configuration of Climate X’s platform for new clients.
- Define and track success metrics in partnership with Customer Success Managers.
- Provide proactive technical support and troubleshooting, working closely with Product and Engineering.
- Deliver client training sessions and knowledge-sharing workshops.
- Analyze client usage and feedback to identify product-improvement opportunities.
- Build strong, trusted relationships that drive renewals and expansions.
Requirements
- Proven experience implementing or supporting B2B SaaS solutions in a technical capacity.
- Strong data and analytical skills — hands-on experience with Python, SQL, and APIs.
- Excellent communication and problem-solving skills, with the ability to translate technical information clearly.
- Exceptional organizational and project-management ability.
- Collaborative mindset — able to work seamlessly with Customer Success, Product, and Science teams.
- Experience in financial services, ESG, or climate-risk data domains (desirable).
- Familiarity with tools such as HubSpot, JIRA, or similar (desirable).
- Prior exposure to working with geospatial data (desirable).
- A genuine passion for helping clients use technology to build climate resilience (desirable).
Tech Stack
- Python
- SQL
Benefits
- 🌍 Contribute to a business making purposeful impact related to climate change
- 💡 Monthly training & conference budget to help you upskill and develop your career (£1,000 per year)
- 📈 6 monthly appraisals and 12 monthly pay reviews
- 💰 Pension contribution scheme
- 🏡 Hybrid working (3 days/week in office)
- 🏥 Mental Health and Wellbeing support via Oliva
- 🏖 25 days holiday, plus Bank Holidays, annual 3-day Christmas-closure, and half day on your birthday (36.5 days total!)
- 🏏 Optional quarterly socials, dinners, and fun nights out
- 🥐 A fully stocked supply of snacks, fruit, and refreshments for the days when you are in the office
- 🚴 Cycle to work scheme via gogeta
- 🍼 Enhanced maternity and paternity
- 🐶 Pawternity
- 🐕 Dog friendly office (official residence of Alfie, Chief Mischief Officer)