Key skills
ITSMJavaScriptServiceNowOAuthIdentity ManagementCommunication
About this role
Role Overview
- Provide day-to-day support for the Saviynt App & REST Connectors.
- Provide technical support and issue resolution for ServiceNow platform customers.
- Troubleshoot and resolve incidents related to ServiceNow modules and integrations.
- Troubleshoot and resolve issues related to Saviynt-ServiceNow integration workflows.
- Collaborate with cross-functional teams to understand integration requirements and deliver scalable solutions.
- Collaborate with identity management and ITSM teams to optimize request fulfillment processes.
- Maintain staging tables, scheduled jobs, and catalog items related to Saviynt integration.
- Document technical solutions, workflows, and integration configurations.
Requirements
- 5+ years of experience supporting ServiceNow platform and integrations.
- Strong knowledge of ServiceNow integration using REST APIs.
- Experience with ServiceNow modules like Request Management, Catalog Items, and Workflow Editor.
- Proficiency in scripting (JavaScript, GlideScript) and API troubleshooting.
- Familiarity with MID Server and authentication mechanisms (OAuth, Basic Auth).
- Excellent communication and problem-solving skills.
- ServiceNow Certified System Administrator or Integration Specialist preferred.
Tech Stack
- ITSM
- JavaScript
- ServiceNow
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities