About this role

Diagnose and resolve technical issues, providing timely and accurate customer support.
Work closely with cross-functional teams to enhance product functionality and resolve customer challenges.
Continuously seek to improve your technical skills and knowledge, embracing our culture of learning and personal development.
Uphold high standards of service, striving for excellence in every customer interaction.
Maintain clear, empathetic, and effective communication with customers and team members.
Tackle complex problems with a can-do attitude, demonstrating resilience in the face of challenges.

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
5+ years of relevant work experience (Network/Security/SaaS Support)
Must.
Proficiency in Active Directory/GPO , Windows , Linux and PowerShell/ Python scripting
Must.
Proven experience in technical support role, preferably in the cybersecurity industry.
Excellent problem-solving and communication skills.
Willingness to learn and adapt in a fast-paced environment.
Strong understanding of network security skills and the ability to work independently and as part of a team.
Commitment to innovation, integrity, and excellence.

Senior Technical Support Engineer

Key skills