Full Stack Engineer – .Net, Support & Observability Focus

Role Overview

• Triage and troubleshoot support issues, when required escalate to project or product engineering teams.
• Analyze system behavior using observability tools—logs, metrics, tracing—to diagnose root causes of incidents in distributed systems.
• Debug application code (primarily in .NET or NodeJS) and, when required, contribute fixes or code-level solutions.
• Take ownership of technical issues by directly investigating and resolving problems at the code level, including identifying root causes and implementing fixes when necessary.
• Work closely with our technical stack (AWS, Azure, GCP, Kubernetes, Dapr, Terraform, Temporal, Mongo Atlas, PostgreSQL) and our platform languages (.NET, NodeJS, Java).
• Configure enterprise monitoring solutions.
• Conduct thorough post-incident reviews to identify root causes and implement preventive measures.
• Automate support needs, develop runbooks, improve and maintain support tools.
• Participate in infrastructure capacity planning, demand forecasting, software performance analysis and systems tuning.
• Understand our product offerings and continuously look for ways to improve the engineering support experience and platform engineering tooling.
• Participate in R&D / explorations / automation with AI.
• Help define and drive adoption of KPIs such as CSAT, NPS, resolution time, and first contact resolution.
• Participate in strategic discussions around customer lifecycle, retention, and satisfaction.
• Provide support coverage during the fixed late shift (3:00 AM
• 12:00 PM Vietnam Time).

Requirements

• At least 4 years of experience in support or full stack engineering with a strong focus on delivery, observability, and cloud technologies.
• Strong hands-on experience in software development with modern technologies such as .NET, and React or Vue.js, with focus on backend.
• Distributed Systems Troubleshooting: Proven track record of diagnosing and resolving complex issues in distributed systems.
• Observability and Monitoring Tools: Experience in utilizing observability platforms for metrics, logs, and tracing to pinpoint root causes in microservice architectures.
• Exceptional problem-solving skills and ability to take ownership of customer issues through to resolution.
• Strong communication and interpersonal skills to build rapport with customers and collaborate effectively with internal teams.
• Fluent in English; additional language skills are a plus.
• A customer-first mindset—empathetic, responsive, and solutions-driven.
• A humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed.
• Being adept at frequent context switching and working on multiple projects at once with expansive ownership, and ruthlessly prioritize.
• Willing and available to work the late shift.

Tech Stack

• AWS
• Azure
• Cloud
• Distributed Systems
• Google Cloud Platform
• Java
• JavaScript
• Kubernetes
• Node.js
• Postgres
• React
• Switching
• Terraform
• Vue.js
• .NET

Benefits

• Health Insurance
• 15 Days Annual Leave
• 13th-month Pay
• Annual Performance Bonus
• Stock Options after 6 months
• Remote Work Allowance
• Company activities and events
• Learning and development plan