Senior Director of Program Delivery

Role Overview

• Own accountability for the successful delivery of the full Safety Net portfolio, ensuring projects meet timelines, budgets, and impact goals.
• Proactively identify delivery and partnership risks, ensure clear escalation and timely resolution.
• Embed delivery practices across the team by rolling out training, templates, how-to guides, and governance mechanisms.
• Partner with the Partnerships team to ensure smooth handoffs and shared accountability across the lifecycle of an engagement.
• Surface insights from government partners to inform organizational strategy and partnership development.
• Collaborate with the Executive Director of Safety Net Strategy to ensure day-to-day execution is aligned with strategic goals and emerging shifts in the safety net ecosystem.
• Serve as a credible delivery voice with government partners when direct engagement is needed to unblock delivery or reinforce confidence.
• Engage early in the scoping process to assess feasibility, identify staffing and delivery risks, and ensure CfA commitments are grounded in what the team can actually execute.
• Collaborate with the Partnerships team to ensure project scopes are realistic, aligned with Code for America’s delivery standards and impact goals, and incorporate input from delivery staff.
• Directly manage programs staff (Directors & Associate Program Directors), setting clear expectations and supporting their growth as program & delivery leaders.
• Help team members navigate ambiguity, resolve cross-functional challenges, and strengthen decision-making skills.

Requirements

• 8+ years of experience delivering on or leading digital services or software development teams, with accountability for on-time, on-budget, and outcomes-focused delivery.
• Proven track record working at the intersection of government and technology, ideally within civic tech, human-centered design, or public sector service delivery.
• Experience delivering software or digital services with or for government, ideally in human services.
• Skilled at aligning execution with organizational strategy, working closely with peers in strategy, product, design, engineering, and revenue/partnerships.
• Ability to understand and manage project budgets, align with funding streams, and anticipate risks.
• Exceptional facilitation, written, and verbal communication skills; able to synthesize complexity and influence across senior leadership and external partners.
• Experienced manager, with a track record of coaching and developing senior program leaders.
• Skilled at building trusted relationships with government leaders and funders, and cross-functional collaborators.
• Experience working with multi-disciplinary teams where designers, policy experts, researchers, product managers, engineers and other technologists collaborate with government partners.
• Experience leading teams through change, building buy-in for new processes, and ensuring adoption.
• A proven track record of designing and implementing systems that strengthen delivery practices across an organization.
• Familiarity with delivery and resource management tools (e.g., Asana, Airtable, Jira) and comfort adopting or embedding new systems to improve delivery consistency.
• Exceptional organizational skills and attention to detail with the ability to thrive in a fast-paced, dynamic environment.

Benefits

• Leadership and teammates who share a strong work ethic and values, and who respect and care for one another
• A collaborative, cross-functional, hardworking, and joyful environment
• Laptop provided
• A one-time $700 payment for remote environment setup; $200 stipend (in first paycheck) and up to $500 reimbursement, in accordance with our equipment policy
• Cell phone and/or internet reimbursement of $50 per month
• $500 annual (per calendar year) stipend towards professional development; prorated at time of hire
• Up to $500 of professional development funds can be rolled over each year, up to a maximum of $1000
• Training / guidance for staff required to utilize AI as part of their role, plus opportunities for employees to gain AI-related skills to support job and career growth
• Employees receive a 100% employer match on the first 3% of contributions.
• Employees with 3+ years of service receive an additional 50% match on contributions between 3% and 5%, for a maximum employer contribution of 5%
• At least one no cost health insurance option for full-time employees for employee-only coverage
• A minimum of 80% of the cost of dependent coverage
• Code for America employees may work remotely across the US
• Code for America employees main residence must be within the US
• Full-time employees work 40 hours per week, Monday
• Friday
• Collaborative working hours: we aim to hold all internal meetings between 10 AM
• 3 PM PT. We expect all Code for America staff to be available during these set working hours
• Open personal time off (subject to manager approval), a minimum of 14 paid holidays, and an org-wide closure from Christmas Day through New Year's Day
• Paid sick time; up to 96 hours annually
• 17 weeks of paid parental and family leave
• 3 weeks of paid sabbatical after 5 years of service