Associate Financial Aid Advisor

Role Overview

• Providing best-in-class financing and financial aid support to learners
• Personalized interactions through different communication channels (phone, email, chat, text)
• Coaching learners through key decisions and solutions regarding funding programs
• Engaging in team dialogue to improve team performance
• Proactively assessing learner needs regarding financing plans
• Assisting learners in understanding and utilizing their financing plan
• Leveraging tools, systems, and software applications to optimize learner engagement

Requirements

• 1+ year in financial aid contact role or customer experience support/advisor
• Bachelor’s degree preferred
• Proficiency in Microsoft Office Suite
• Fundamental understanding of FAST goals and university goals
• Comfort with federal regulations and policies

Benefits

• medical, dental, vision, life and disability plans
• well-being incentives
• parental leave
• paid time off
• certain paid holidays
• tax saving accounts (FSA, HSA)
• 401(k) retirement benefit
• Employee Stock Purchase Plan
• tuition assistance
• entertainment and retail discounts