Establish early credibility and cultivate strong relationships with existing customers to understand their business needs and challenges.
Collaborate with the Five9 team to develop a comprehensive sales strategy.
Identify growth opportunities that the customer would benefit by taking advantage of.
Proactively identify opportunities to upsell additional Five9 products or services to existing customers.
Strong focus on Five9’s AI offerings to improve efficiency in the Contact Center.
Develop and present compelling proposals that showcase the value of expanding their engagement with Five9.
Stay informed about industry trends, market dynamics, and competitor activities.
Create and drive revenue within a specified region or list of named accounts.
Generate business opportunities through professional networking and cold-calling.
Meet and exceed all quarterly and annual sales quotas.
Maintain account and opportunity forecasting within our internal forecasting system (SFDC).
Ensure 100% customer satisfaction and retention throughout the Implementation and Support experience.

Minimum of 5 years of successful experience in sales, with a track record of exceeding targets.
Preferably in the CCaaS and/or SaaS with agent count of 100
3,000.
Be able to work independently and as part of a team in a fast pace, rapid change environment.
Success selling at the C-level.
Documented track record of sales excellence.
A proven sales hunter and closer.
Superior professional presence and business acumen.

Health, dental, and vision coverage, beginning on the first day of employment.
Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
Short & Long-Term Disability.
Basic Life Insurance.
401k saving plan with employer matching.
Access to an innovative mental health support platform.
Generous employee stock purchase plan.
Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

Commercial Account Director

Key skills